Exclude internal employee searches from SearchHub
R
Robin Böhm
As a Search Manager, I want to exclude searches made by our own employees from SearchHub.
Employees regularly use the search for testing, quality assurance and daily work. These searches do not represent actual customer behavior and may distort search data and any processes based on it.
Internal searches should therefore be identified and excluded centrally—for example, based on configurable IP addresses or another suitable identifier. The exclusion should happen before the searches are stored or processed, rather than only hiding them in the SearchInsights dashboard.
This would ensure that SearchHub data reflects genuine customer search behavior more accurately.
H
Harry Henke
I strongly support this idea. It's also a common practice here for employees to search for specific items in the online shop to find article information or something like that, not to buy them.